REFUND: If there is a problem with your plant, please contact us as soon as possible at succulentsempire@gmail.com. We will need photo proof (close and complete) within 24 hours of delivery.
In order to refund, the plant must be returned in the same condition in which it was received, otherwise no refund will be made.

DAMAGE FROM UPS

• If your plant is damaged from UPS shipping contact UPS right away. You will receive a refund if the UPS claim is accepted. Contact us asap with in the first 24 hours of delivery, and a photo of proof.

• We are not responsible if your package gets stolen. Once the package says delivered on your tracking, it is out of our hands. We do this to prevent being scammed.